Frequently Asked Questions Updated: February 13, 2026

What is SnapSong?

SnapSong is an iOS app that uses a submitted photo to generate music output with AI services.

What data does SnapSong collect?

SnapSong collects only: (1) the photo you submit for generation, and (2) limited analytics and click-event data used to understand app usage and improve performance.

How are images processed?

Photos are uploaded only when you request generation. They are processed by the AI service to produce output and are not stored by SnapSong after processing is completed.

Is data shared with third-party AI services?

Yes. SnapSong shares the submitted photo with OpenAI only to generate the requested output. SnapSong may also process limited analytics/click-event data through analytics providers.

Does SnapSong collect biometric or face-identification data?

No. SnapSong does not perform facial recognition, identity verification, or biometric profiling.

How long is data retained?

Submitted photos are not stored by SnapSong after processing. Analytics and click-event data are retained only as needed for product analytics and stability monitoring.

Does SnapSong use my data to train its own AI models?

SnapSong does not train its own AI models on your submitted images.

How can I contact support or privacy?

Support: snapsong@truetapp.com
Privacy: privacy@truetapp.com

Legal links

Review our Privacy Policy and Terms of Use for complete details.